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Title
Text copied to clipboard!Customer Service Technician for Household Appliances
Description
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We are looking for a dedicated and skilled Customer Service Technician for Household Appliances to join our team. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of household appliances, ensuring they operate efficiently and safely. You will work directly with customers, providing exceptional service and support to resolve any issues they may encounter with their appliances. Your expertise will be crucial in identifying problems, recommending solutions, and performing necessary repairs. You will also be responsible for maintaining accurate records of service calls and repairs, ensuring customer satisfaction, and adhering to company policies and safety standards. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality service. You should be comfortable working independently and as part of a team, with a focus on achieving customer satisfaction and maintaining a positive company image. This position requires a proactive approach, attention to detail, and the ability to communicate effectively with customers and team members.
Responsibilities
Text copied to clipboard!- Diagnose and repair household appliances.
- Provide technical support to customers.
- Maintain accurate records of service calls.
- Ensure compliance with safety standards.
- Communicate effectively with customers.
- Recommend solutions for appliance issues.
- Perform routine maintenance on appliances.
- Collaborate with team members for complex repairs.
Requirements
Text copied to clipboard!- Proven experience as an appliance technician.
- Strong technical and problem-solving skills.
- Excellent customer service abilities.
- Ability to work independently and in a team.
- Valid driver's license and reliable transportation.
- Knowledge of safety standards and regulations.
- Good communication and interpersonal skills.
- High school diploma or equivalent.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with appliance repair?
- How do you handle difficult customer situations?
- What safety protocols do you follow during repairs?
- How do you prioritize your service calls?
- Can you provide an example of a challenging repair you completed?
- How do you stay updated with new appliance technologies?
- What tools and equipment are essential for this role?
- How do you ensure customer satisfaction?
